Return Policy – ValueNest
Customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or missing product, you may request a return or replacement.
Return Eligibility
Returns may be accepted if:
- The item is damaged during delivery.
- The item received is incorrect.
- The item has a manufacturing defect.
- Parts or accessories are missing.
Return Request Period
- Return requests must be submitted within 7 days of delivery.
- Requests submitted after the return window may not be eligible.
Return Conditions
- Product must be unused and in its original packaging.
- All tags, labels, accessories, and invoices should be retained.
- Images or videos may be required for verification.
Non-Returnable Products
Certain products may not be eligible for return due to hygiene or safety reasons, including:
- Personal care products
- Beauty products
- Innerwear
- Customized products
- Consumable items